Here are some frequently asked questions and their answers is a list of all types of users. Please go to through this. If you still have questions please feel free to contact our Helpdesk

PATIENT

1. How do I Register?

Please contact our Tele-care center in your locality or contact TRXi Helpdesk at +91 9830351445 .

2. In how many ways I can consult with doctors through this platform?

You can avail a tele-consultation or face to face consultation with a specialist doctor.

3. What is Telemedicine?

Telemedicine is a method of consulting with doctor over internet in the form of audio/video communication. You can do video conference with a doctor from home or from any Tele-Care center. Doctor will be able to view your medical reports as uploaded by you and advise.

4. How does Face To Face consultation work?

This mode of service is to have medical consultation at Doctor's chamber. For this, you have to book an appointment from our portal, take the booking details printed and appear before doctor in the date & time mentioned. Consultation fee can be directly given to the doctor.

5. Who are our service providers?

We have a robust network of qualified specialist doctors across all major specialties. Our specialists are screened through a rigorous credentialing process .

6. Where can a telemedicine service be performed?

Tele consultation is performed from a nearby Tele Care centre and specialist doctors shall attend to it from his location.

7. How do I pay for a Telemedicine consultation?

You have to pay to the Tele-Care Center for tele-consultation.

9. What happens in a Telemedicine session?

You receive all the assistance you need before, during and after a tele-consultation. During a session, the following will typically occur: The specialist will speak with you and ask questions in exactly the same way as a face to face consultation. You will not be expected to operate any equipment but need to update your vitals and upload medical reports.

9. How secure is my health and payment data?

Your health records and payment data is fully secured. Your health data will be shared with the consulting doctor only.

10. Can TRXi platform be used for emergency medical purpose?

We would recommend you to immediately contact a hospital or doctor nearby.

11. What should be my machine configuration to conduct Tele-Consultation ?

• Windows Windows® 7, and above. • Dual core 2.4GHz CPU or faster • At least 2 GB of RAM. • Internet Explorer® 7.0 or later, Mozilla® Firefox® 3.0 or later, Google Chrome 5.0 or later or Mozilla or later (JavaScript and Java enabled). • headset with microphone and speaker • Webcam

12. What is the recommended internet connection?

Any kind of 3G or 4G connection is fine for a smooth Tele consultatioin.

SERVICE PROVIDER

1.What is the joining process to TRXi network?

In order to join TRXi Network, you will need to first create one registration request using Trxi portal. For this you will need Mobile number, Email and your Registration number. After submitting this information, a request will be generated for your registration. Trxi admin will call you to verify your details. Once the details are verified successfully Your user account will be activated.

2.Is there any special criteria to be fulfilled for being member of Trxi ?

No, you will need to provide your professional registration number

3.Where do I find my appointments of this week?

When you login to your account you get your dashboard. In the dashboard on the middle you have My Appointments section, where you can see all your Appointments for Today, Tommorrow, This Week & This Month.

4.Do I get any alert for my appointments?

Yes, once an appointment is booked for you, an SMS and a email is sent to you. You will also get reminder message and email before the scheduled appointment time.

5.I have some known patients, how do I manage them ?

In your portal you have a menu called, Manage Patients. Please click on this for Adding or updating your patient details.

6.I had an appointment today, but unfortunately I have some other work at the same time. What should I do?

You may reschedule the appointment by talking to Trxi support who will then inform the Patient and corresponding Telemedicine centre.

7.I forgot my password, and do not want to do forgot password, as I am not in front of machine, can Trxi help ?

Is very Trxi support can help in this regard. Please call them; they will reset the password for you.

8.What is the process of conducting a teleconsultation in Trxi ?

Process is very simple and user friendly. You need to select the appointment in your dashboard and click on Attend. The Encounter page will appear. Click on Start Session to start Teleconsultation.

9.What is the process of writing Prescription ?

On the left of the page you have space for writing Encounter Notes, and below that you have Drug selection box. Most of the drugs will be available on starting typing the drug name or brand name. Then you can continue prescribing drug strength and frequaency. After this you can advise for Lab tests with special instructions if any. When you are done with prescribing, you can release the prescription, by clicking on Release Prescription, or if you do End Encounter prescription will be automatically generated and save in your Dashboard as well as Patient’s.

10.In order to have a quality and effective teleconsultation, what are the points to be remembered ?

Start the session in time. Ask Remote center to assist patient for better visibility as per your instruction and also they can feedback you on Sttho check and other vitals taken instantly Speak to Patients in their local languages if possible.

11.While teleconsultation is going on, if disconnection happens, what to do ?

System will pop you relevant message and you can refresh the page by pressing F5. Also, do not hesitate to contact Trxi Support in case your problem is not resolved. Make sure, your computer system is ok and your Webcamera is working fine and your Internet connection has no issue.

12.How to Manage my Availability calendar ?

In My calendar, you can mention your weekly recurring availability against each of your services by just drag and drop on the area. But if you are on holiday or vacation or for any other reason decide to stay Off service then use My Holiday calendr and mark the dates against services that you want to be away.

13.How will I be paid for teleconsultation?

You will be paid online before the teleconsultation starts. In order to receive money, you will have to have merchant account with PayUMoney.

14.Is Trxi Teleconsultation Legal ?

Any medical consultation over internet is legal, even though the laws in this regard are still in the making. Indian government is doing lot of endeavour to establish Telemedicine in India. You may please go through these links: http://www.mohfw.nic.in/index1.php?lang=1&level=4&sublinkid=6165&lid=4006 http://telemedindia.org/ https://csc.gov.in/index.php?option=com_content&view=article&id=226&Itemid=3 98 www.tsi.org.in/ http://www.livemint.com/Politics/df1ef1TTLuegLCj7g9qWRK/Govt-launches- Sehat-telemedicine-initiative.html ePrescription is also legal as long it is done by qualified practitioner and it is accompanied with digital signature. Please see: http://www.mondaq.com/india/x/221258/food+drugs+law/Telemedicine+In+IndiaL egal+Analysis

15.I have been recently upgraded with my Qualifications, where do we update them?

Please visit your Profile page, by logging in, and then update any section you want.

16.Am i bound to answer email questions in 48 hrs ?

There is no legal bound, but we would request you to respond to email questions as early as possible, as we are promising patients that they will receive email answer within 48 hrs.

17. In case i need more time than stipulated 30 mins for my consultation, then what to do ?

You may take time if you feel this consultation will not be short. Trxi Admin will adjust with consecutive appointments. You will not need to worry. However for quality consultation, we will encourage, use the session exactly as much you need, as people in consecutive slots will be delayed.

18.Is there any need to visit Telecare centers for any purpose as per Trxi Process ?

No, process wise there is no need to visit TCC’s. But Trxi at certain times launches Medical campaign for the needy and poor, where we would request our network doctors to join hands and accompany us in such campaigns.

18.Is there any need to visit Telecare centers for any purpose as per Trxi Process ?

19.Can I use my mobile for Teleconsultation ?

Yes, you can use. But until Trxi Mobile App is launched, we will recommend to use a desktop or a laptop.

20.How can I update my availability Calendar?

You can update your availability calendar through My Calendar box in your das

TCC

1. What are the essential information I should have for my Registration ?

You must have decided a name for your Telemedicine center, a valid mobile number, and valid email address. Also you should make your trade license ready.

2. What I have to do after Registration request ?

You may follow up with Trxi admin or support to get yourself activated.

3. Can I have multiple accounts under one Registration ?

No, you can only have one account for your Center.

4. What are my responsibilities precisely before , during and after consultations ?

Before consultation you may take information about the patient and doctor, aware them to be ready. During consultation you may assist the patient to give right postures for doctors to consult. After consultation you must handover the prescription to the patient and help understanding the Prescription.

5. How do I know the status of the consultations ?

Consultations which are done will have Prescription. and will be under completed consultations section. The pending consultations are all in the Appointment section. Please have a look on the corner of the appointment section, you can view appointments for Today, Tomorrow, This week and This month.

6. How do i register a new patient?

To add a new Patient, go to Manage Patients section. It will give all the patients who are registered by you and on top right, a button to Add New Patients.

7. If a patient calls me over phone and requests for a booking, should I go ahead ?

Yes, you may book an Appointment, gathering the details from the patient over phone.

8.Can I run this application using Laptop, Tab or Mobile.

Yes you can run this application from Laptop or Tab, provided they are equiped with Latest version of Mozilla or Chrome. Mobile is also ok, but a seperate mobile version will soon be released.

9. My Webcamera is not good in my Laptop, what should I do ?

Replace the camera with an external good web camera (may cost around 2000+, LogiTech C300, iBall are good cameras) and make it your Primary camera in your camera settings.

10. Can I update Patient Health record on behalf of Patient ?

Yes you can, provided patient has permitted you to do so. We recommend, it is better to have a valid permission before doing so.

11. Patient has arrived, but Doctor has not come yet, consultation time has passed, what should I do.

Please inform doctor, about the patient is waiting. If doctor will be too late, then reschedule the appointment and inform both Patient & Doctor.

12. How do I pay doctor fees to the doctor for tele-consultation ?

You can pay via PayUMoney wallet, Debit/Credit Card, Netbanking

13. Should I be able to see my Accounts history at any point of time.

Yes, in your dashboard you will have a section for all your transaction history which are done online.

14. If a patient opts for Email opinion, is there any role for us ?

Yes, you can assist the patient to correctly frame the problem, ask the question, but responses will directly reach patient via email, alternatively it can be seen within Trxi platform.

15. A patient is complaining that after doing consultation via trxi, his condition is deteriorating, what should I do ?

You have to understand that Trxi is not a doctor neither a diagonistic lab neither a testing house. This is a software platform, so it has no say on this. Doctor, the TCC and the Patient has to deal with it.

16. Is there a ny minimum balance for continuing with booking ?

Yes, there is. If your deposit goes below Rs 1000/- you cannot make a booking. We advice you to recharge as soon as possible.

17. I want to give some feedback about the services I am getting using TRXi platform, how can I do so ?

We have feedback sending form in two places, if you are logged in, you can click on contact on the right, and send your feedback. Else, if you are in public (not logged in ) pages then use usual contact form and give feedback.

18. Doctor after consultation requested me to write the medicines for the patient as he had no time. Should I go ahead with this ?

Again, TRXi has no say on this, you ao ?nd doctor has to decide on this. Trxi will suggest to generate formal prescription, so that patient will be benefitted for any future consultations.

19. How do need to inform this I know if Trxi is off for some reason ?

Please keep an eye on the notification on your dashboard to get any such news.

20. if I need a training on the usage of the software how can that be possible ?

You may call TRXi support and request to resolve your queries. If you need an additional onsite training, that may be a paid service, please call TRXi contact in that case. However we recommend you go through the help manual and match your requirement.

21. Patient has come with a complaint which is not there in TRXi Patient complaint list, what should we do ?

In that case, select the option "Other" and write the complaint in your own terms

22. A Patient has come with emergency case, what should we do ?

We will advise not to proceed with an emergency case. You can gently reject and advise them to see face2face with a specialist asap.

23. I know some specialist doctor who are highly demanding from our locality, how to engage them with my telemedicine center ?

You will need to inform TRXi with the doctors you want to be in the TRXi network. TRXi will then reach these doctors and have engagement conntract with them and make them onboard.

FACILITY

1. Use Them as a Last Resort

The first rule of FAQ pages is to avoid them as much as possible. Ironic, right? Sometimes FAQ pages can become a dumping ground for the things that we can’t put anywhere else. This leads to many problems. For example, it can prevent the FAQ page from having a focused purpose. If you are just pulling a bunch of random questions, the page will be hard to navigate and understand. The other reason to avoid FAQ pages is for consistency of information. Usually, with websites we group pages by related content. Sometimes FAQ sections can feel like a grab bag, which might cause a visitor to miss other vital information.

2. Keep Them Well Organized

Organization is key. Many great FAQ pages are useful because their questions are well grouped and categorized. Questions should be broken down into common categories so that visitors can easily find what they are looking for.<br>As an example, you can see how the web app Notable organizes their FAQ section by question type. Their questions are clear, and well organized for their users.